FAQ
Q. Why choose us?
1. Experienced in oversea bubble tea markets
2. We have the certifications of HACCP, ISO, HALAL to insure the products in high quality and competitive price to meet your market demands.
3. Compliance with strict safety regulations.
4. Guided by customer needs.
5. Ability to customize your own flavor.
6. Innovative and diversified products.
7. Excellent pre-sale and after-sale services & Training Courses.
Order
Q. How do I pay for the order?
Due to our company policy, our payment terms is 50% by T/T after order confirmation, balance payment by T/T within 7 days before shipment.
Q. How long will it take for the lead time?
15 working days after received the advance payment.
Q. How do you deliver my products (order)?
We usually deliver orders by ocean in order to save transportation cost and will provide rate quotes to our customer before delivery. Of course, if customers have any special requests on delivery, we can definitely meet their needs.
Q. Could you send me all your catalogs and price lists?
As we have many items, please inform us the items, sizes and packages you interested in, so that we’re capable to offer the price lists for your reference.
Q. Can you provide me the catalog of your company?
Absolutely, you could contact us anytime, or please send your requirement to sales@yuweitea.com with your company information and detail of your purchase. Kindly advice offer as much as detail you can, so that we could response you with more required detail.
Q. Can you help me make my own brand product?
Sure. OEM brand can be accepted when your quantity reach to an appointed amount. Moreover, charged sample is available!
Q. How can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment;
Q. What can you buy from us?
Tea Leaves, Tea Bag, Tapioca, Bubble Tea Toppings, Flavored Syrup, Flavored Sauce, Fruit Jam, Fruit Concentrated Syrup, Fructose, Milk Tea Powder, Milk Foam Powder, Non Dairy Creamer, etc…
Shipping
Q. What’s the shipping term?
We offer FOB term.
Q. How will the products be shipped?
We would deliver the goods / products by sea, to save transportation cost.
·Samples are normally delivered by express. If you need any other information, please don’t hesitate to contact us. (Click Contact Supplier to send an inquiry)
Product
Q. Where are the products manufactured?
All of our products are Made in Taiwan with excellent quality.
Q. What about the product stability?
1. Establish quality control system by senior quality management experts.
2. ISO22000, HACCP, Halal as the quality management.
3. Supplier access / raw material inspection / process control / product release / warehousing and transportation are controlled by professional personnel.
Q. Can you give warranty of your products?
Yes, we extend a 100% satisfaction guarantee on all items. Please feel free to feedback immediately if you are not pleased with our quality or service.
Shelf-life and storage
Q. What is the shelf-life of unopened product?
All unopened products can keep one year under cool & dry condition.
Q. How to storage the product?
Without opening it, please keep in the cool & dry place
After opening it, please must refrigerate. It is HIGHLY recommended to consume within 1 week after opening.
Sample
Q. Does Yu Wei Tea provide any samples?
Yes, we provide sample to customers worldwide for free, but need to charge the delivery fee.
Q. What items can I get for sample?
All flavor of the product, we even can customize new flavor for customers.
Q. How do I pay for sample?
By T/T or PayPal before shipment.
Service
Q. Do you provide customized service?
Yes, welcome to contact us if OEM/ODM was required. We also provide store solutions services, design support services, tea training system, R&D output services, market protection and other services.
Q. What is training course including?
How to brew base tea via the thermos/teapresso machine/tea maker.
How to make relish/flavored tea by powder/syrup/jam.
How to make the slush/smoothies/frappie
How to cook the toppings, such as tapioca and puddings.
Create your own menu.
Q. If you have recipe for us to refer?
Yes, we have our recipe for you to refer, but we will hope that you can create your different.
But if you see any interesting drinks but have no idea about how to do, you can let us know, Our baristas will be able to make for you.
Q. Are you looking for distributors worldwide?
Yes, we are looking for distributors worldwide and please contact us through website for more information.